QuickBooks Enterprise Advanced Reporting Not Loading – Need Support Help!

[elvishparker]

Hi everyone,

I’m hoping someone here has encountered (and solved) the same problem we’re currently facing. Our company heavily relies on QuickBooks Enterprise Advanced Reporting for generating custom financial reports. However, after a recent update, Advanced Reporting simply refuses to load. We've waited minutes, even up to half an hour, but it either crashes or gets stuck on the loading screen.

We’ve tried several troubleshooting steps ourselves—clearing temp files, verifying company data, restarting the system, and ensuring the .NET Framework is up to date. But nothing has worked so far. That’s when we turned to QuickBooks Enterprise Support for help, only to find that getting a timely and useful response is easier said than done.

So, I wanted to open this forum thread and ask:
Is anyone else experiencing this issue with Advanced Reporting not loading? And has QuickBooks Enterprise Support been able to help?

What We’ve Tried So Far:

• Cleared cached reports

• Ran a full rebuild and verify on our QuickBooks company file

• Ensured we have the latest product updates and payroll tax table

• Tried launching in single-user and admin mode

• Checked permissions in Windows and QuickBooks

Despite all this, Advanced Reporting still won’t load. Sometimes we get a “waiting for data” message, other times it just hangs indefinitely without showing anything.

We reached out to QuickBooks Enterprise Support last Thursday, and while the representative was friendly, they weren’t very familiar with Advanced Reporting. They escalated our case, but we haven’t heard back in several days. With quarter-end financials coming up, we’re now under pressure to produce custom reports for leadership—and this issue is throwing everything off track.

So here are a few questions for anyone in the community who might know more than support at this point:

1. Is there a known bug in the latest update that’s affecting Advanced Reporting modules?

2. Have you received any official patches or workarounds from QuickBooks Enterprise Support?

3. Is there a way to reinstall or reset Advanced Reporting separately without disrupting the rest of QuickBooks Enterprise?

4. Does using an alternate admin login or company file make any difference for you?

We’ve also tested on two different systems, both of which previously worked fine. That tells us it may not be a local PC issue—it could be something in the QuickBooks Enterprise installation or in the way data is structured after the latest version.

It’s also frustrating that we can’t seem to find a detailed knowledge base or documentation for Advanced Reporting. This is a premium feature that’s supposed to add value, yet we’re stuck without any real-time answers—and QuickBooks Enterprise Support hasn’t followed up with a concrete fix yet.

Tips for Others:

If you're running into this same issue, I’d suggest not waiting too long to contact QuickBooks Enterprise Support. While the queue is often long, opening a support case gets it on their radar. In our case, we documented every step and sent screenshots, but we’re still waiting on escalation. Hopefully someone with a deeper understanding of the backend will respond.

Also, for anyone who's used third-party tools or Excel exports as a workaround for broken reports—please let us know what worked best for you. We're considering building some of the reports manually for now but would prefer to get Advanced Reporting back online.

Final Thoughts:

QuickBooks Enterprise Support is usually our go-to for technical help, but this situation really calls for a faster and more specialized support response. Advanced Reporting is a powerful feature when it works, but without access to it, we’re left blind during a critical reporting period.

If anyone has a working solution, got a fix from support, or found a better channel to reach someone who understands Advanced Reporting, please share. Let’s help each other get through this one—especially with reporting deadlines fast approaching.

Thanks in advance for your help and advice!