QuickBooks Enterprise Crashing on Startup – Is Support Aware?

[elvishparker]

Hi everyone,

We’re dealing with a frustrating issue that started just after installing the latest QuickBooks Enterprise 2025 update: the software crashes almost immediately on startup. No error code, no warning—just opens for a second and then shuts down. We’ve tried everything from reinstalling the program to restarting the server, but nothing is working.

I’m posting here to ask: Has anyone else had this issue recently? And more importantly, is QuickBooks Enterprise Support aware of this and working on a fix?

This kind of crash is a nightmare, especially when you're trying to get through payroll, invoicing, or month-end reconciliation. In our case, we’re running QuickBooks Enterprise in a multi-user setup on a dedicated server. The crash happens on all connected workstations, but oddly enough, not on the admin machine—which makes us think it’s either a permissions conflict or an issue with how the update interacts with user profiles.

Here’s what we’ve already tried before reaching out to QuickBooks Enterprise Support:

1. Restarted all systems and the local server.

2. Verified file permissions and ensured the .ND and .TLG files are intact.

3. Uninstalled and reinstalled QuickBooks completely.

4. Ran it as admin, in compatibility mode, and with firewall exceptions added.

5. Tried opening the company file from a different location.

Unfortunately, nothing helped. We were able to open the software briefly in Safe Mode, which suggests some kind of background conflict or system-level blocker, but we couldn’t operate normally in that state.

We’re now considering a full rollback to the previous version—but that presents its own problems and risks, especially with data conversion between versions.

So here are some questions we’d love to hear input on:

• Has anyone reported this crash issue to QuickBooks Enterprise Support yet and gotten a clear answer?

• Are there any known hotfixes or patches that resolve crashing at startup in QuickBooks Enterprise 2025?

• Is this more likely a Windows compatibility issue, or is it isolated to the new QuickBooks version?

• If you’ve had success reaching QuickBooks Enterprise Support, which support channel worked best—phone, chat, or support ticket?

In the past, we’ve had mixed experiences with QuickBooks Enterprise Support. Sometimes they’re great—quick response, knowledgeable reps. Other times, we’ve been transferred multiple times before reaching someone familiar with the issue. This time, we’re hoping they’re already aware of the crashing bug and can offer an immediate solution.

If you're currently facing this or a similar issue, please chime in. We’d love to hear:

• What kind of system you're using (Windows 10, 11, server setup, etc.)

• When the crash started (immediately after update, after restoring a backup, etc.)

• Any fixes that worked—or didn’t—for you

It would also help if people who’ve already contacted support could share ticket numbers or responses (without sharing private info), just so others can reference and possibly escalate using that information. The more collective visibility this gets, the faster we may get a permanent fix.

For now, our team is reverting to paper-based logs and manual calculations while we troubleshoot—a situation we hoped we’d never return to. Fingers crossed this gets resolved quickly.

We’re posting this not just to vent, but to try and crowdsource a path forward. If QuickBooks Enterprise Support is listening, we hope you can give this issue priority—it’s clearly affecting businesses that rely heavily on stability and access to critical financial tools.

Looking forward to hearing your experiences and any suggestions you can offer.