QuickBooks Enterprise 2025 Running Slow – Support Suggestions?

[elvishparker]

Hi all,

I recently updated to QuickBooks Enterprise 2025, and while I was expecting some new features and performance improvements, I’ve run into the opposite—everything feels slower. From launching the application to generating reports and even navigating between menus, there’s a noticeable lag that wasn’t there in the previous version. It’s frustrating and starting to impact daily operations.

Before I jump to conclusions, I wanted to ask: Is anyone else experiencing speed issues with QuickBooks Enterprise 2025? And more importantly, has anyone had success getting help from QuickBooks Enterprise Support?

Here’s what I’ve noticed since the update:

• Sluggish startup: The software takes 2–3 minutes to fully open, compared to under a minute before.

• Lag when switching modules: Whether it’s between Vendors, Customers, or Reports, there’s a 5–10 second delay on average.

• Reports are slow to load: Even simple P&L reports or balance sheets take longer than they should to generate.

• Multi-user mode seems affected: Team members are reporting that QuickBooks slows down for everyone when one person runs a large report.

We’ve done the basics already—cleared temp files, rebuilt data, verified the company file, and even checked network performance. But the lag persists. It’s not our hardware either; we’re running the system on machines that exceed the recommended specs. That’s why I’m now leaning toward the idea that this might be tied to the new 2025 version itself—or possibly some unoptimized features.

We’re considering contacting QuickBooks Enterprise Support for a more in-depth diagnosis, but before we do, I’d love to hear from other users:

1. Are you also facing performance slowdowns after updating to QuickBooks Enterprise 2025?

2. Have you contacted QuickBooks Enterprise Support about it? How was your experience?

3. Did they provide any meaningful fixes or insights beyond standard troubleshooting steps?

4. Has anyone rolled back to the previous version to regain speed? If so, how did you do it safely?

5. Are there specific settings or configurations that helped improve performance on your end?

When we reached out to QuickBooks Enterprise Support last year for a backup issue, they were helpful but it took some time to get through to the right person. I’m hoping support for version-specific bugs like these is more streamlined this time around. We’re especially curious to know if this is a widespread issue they’re aware of or something isolated to our setup.

We also use QuickBooks in a multi-user environment connected through a local server, so performance is critical for us. If one workstation slows down, it causes a ripple effect across our finance, inventory, and customer service departments. It’s not just an inconvenience—it becomes a bottleneck for productivity.

A few support suggestions we’re considering (and would love your thoughts on):

• Requesting a version-specific patch through QuickBooks Enterprise Support, if available.

• Asking for help with optimizing the company file or condensing old data that might be slowing things down.

• Running QuickBooks in a hosted or cloud environment temporarily to test performance.

• Adjusting user permissions or module access to reduce background load on certain users.

If you’ve already gone through this and solved it—or at least improved things—please share what worked for you. It could save a lot of time for others facing the same slowdown issues. And if you’ve had a positive experience with QuickBooks Enterprise Support, let us know what channel (chat, phone, ticket) was the most effective and how long it took to get a resolution.

This thread could be useful not just for current users but also for businesses planning to upgrade soon. If this is something QuickBooks is already addressing, that would be great to know as well.

Looking forward to hearing your feedback and support experiences!