elvishparker

Hi everyone, We’re planning to upgrade from QuickBooks Pro to QuickBooks Enterprise, and before we dive in, I wanted to ask—can support actually assist with a smooth migration process? I’ve heard mixed feedback online, and I’d love to hear directly from those who have been through it. We’re especially interested in knowing whether QuickBooks Enterprise Support can walk us through data conversion, feature setup, and post-migration troubleshooting. The upgrade seems like a big leap, and we want to avoid downtime or costly errors during the transition. What We’re Upgrading For Our business has outgrown QuickBooks Pro. We need better control over permissions, more robust inventory tracking, and improved reporting. That’s why Enterprise seems like the next logical step. But we’re worried about potential issues like: Company file compatibility problems Loss or misplacement of historical data Report customizations not transferring correctly Confusion over new tools like Advanced Inventory or Advanced Reporting We’re hoping QuickBooks Enterprise Support can ease this process. But does anyone know exactly how much handholding they provide? Our Support Expectations Here’s what we’re hoping to get from QuickBooks Enterprise Support: A clear checklist for pre-migration tasks Assistance in converting data from Pro to Enterprise safely Guidance on setting up roles, users, and permissions post-migration Help understanding how to adapt existing workflows to Enterprise features Troubleshooting support in case any data errors or weird behaviors pop up Is that too much to expect? Or does QuickBooks Enterprise Support actually cover that level of onboarding? What Was Your Experience Like? If you’ve already moved from QuickBooks Pro to Enterprise: Did you use QuickBooks Enterprise Support during the process? How was the experience — smooth or frustrating? Did they help with things like payroll migration, inventory module setup, or user access configuration? Would you recommend going through support or hiring a third-party consultant? Any insight would be helpful for us—and likely for others considering the same move. What We’re Worried About Some of the concerns we’ve come across in other threads include: Data corruption during import Downtime due to version mismatch or licensing errors Features not behaving the same way in Enterprise vs. Pro Lack of deep support knowledge from frontline reps We don’t want to be stuck on hold with QuickBooks Enterprise Support when our accounting is down mid-upgrade. So if there’s a “best practice” for working with them during migration, please share! Final Thoughts Upgrading software is always a bit intimidating, especially when finances are on the line. That’s why we’re hoping QuickBooks Enterprise Support can act as a reliable partner—not just in fixing bugs, but in making sure the entire transition is seamless. Would love to hear from anyone who’s been through this already. Was it worth the upgrade? Did support come through? Or are we better off managing the migration ourselves with some extra backup? Thanks in advance for sharing your experiences!

Hey everyone, I’m posting here in hopes of connecting with other users who’ve had trouble with job costing errors in QuickBooks Enterprise. We've been struggling with misaligned costs and inaccurate reports for a few weeks now, and it's beginning to impact our project profitability tracking. We’ve tried several internal fixes, but nothing has worked reliably. So, we turned to QuickBooks Enterprise Support — but the experience has been mixed, to say the least. Has anyone else dealt with job costing issues and successfully resolved them through QuickBooks Enterprise Support? I’m really hoping to get some insights from users who’ve been down this road before. Our Current Job Costing Challenges We’re a construction firm that relies heavily on job costing in QuickBooks Enterprise to track labor, materials, subcontractors, and overhead expenses by project. But recently, we’ve noticed a few frustrating issues: Labor costs not posting correctly to jobs Materials showing up under the wrong class or cost code Time entries syncing but not reflecting actual cost Overhead not being distributed properly across jobs Job costing reports showing incomplete or outdated data Despite following what we thought were best practices—accurate payroll setup, proper use of items, and assigning every transaction to the right job—our reports still come out inaccurate. That’s when we decided to contact QuickBooks Enterprise Support to try and resolve the issues. But it hasn’t been as smooth as we’d hoped. Our Experience with QuickBooks Enterprise Support We’ve had a few sessions with QuickBooks Enterprise Support now. The support agents were helpful and polite, but not very experienced with the specifics of job costing. They were able to guide us through a few generic troubleshooting steps like: Rebuilding the company file Verifying preferences for payroll and job costing Updating to the latest product release Reassigning costs manually in reports While these steps helped clean up a few entries, the deeper issues—like misrouted time costs and incorrect job profit reports—still persist. It feels like we need someone more advanced in QuickBooks job costing logic than what the standard support line can offer. Questions for the Community If you've had similar issues and worked with QuickBooks Enterprise Support, I’d love to know: Did they actually resolve your job costing problem? Did you get escalated to a more technical rep, or were you stuck with general help? Did you end up fixing it yourself or hire a third-party QuickBooks consultant? Are there known bugs related to job costing in the latest version? We’re seriously considering bringing in a Certified ProAdvisor or third-party consultant at this point, especially if QuickBooks Enterprise Support can’t deliver a clear resolution soon. Workarounds We've Tried So Far To keep our jobs moving forward in the meantime, we’ve implemented some temporary fixes: Manually assigning labor costs from timesheets into a spreadsheet before posting Creating a custom report in Excel and manually updating job expenses Disabling automatic syncing of some payroll items to avoid misclassification Auditing every job for inconsistencies at month-end (which is time-consuming) All of these are band-aid solutions, and they don’t scale well—especially when you’ve got 10+ projects running simultaneously. Final Thoughts I still think QuickBooks Enterprise Support has value for general troubleshooting and technical errors, but when it comes to something as detailed as job costing, the support team often lacks specialized knowledge. That said, I’m holding out hope that someone here has cracked the code. If you’ve dealt with job costing issues and worked with QuickBooks Enterprise Support successfully, please share your experience. Did they help? Did you have to go through multiple calls to find someone knowledgeable? Or did you find better luck working with an external consultant? Let’s make this a useful thread for others dealing with the same headache. Job costing is one of the most powerful (and critical) features in QuickBooks Enterprise, and we should be able to rely on it to run our businesses smoothly. Looking forward to hearing from all of you.

Hi everyone, I wanted to start a conversation about a topic that’s been increasingly frustrating for our operations team—inventory management in QuickBooks Enterprise. We’re using the Advanced Inventory features to track items across multiple locations, but recently we’ve hit a wall with errors in tracking, valuation discrepancies, and incorrect quantity-on-hand reports. Naturally, we reached out to QuickBooks Enterprise Support for help, but so far, the experience has been mixed. I’m curious: Has anyone else used QuickBooks Enterprise Support specifically for inventory-related issues, and was it helpful? Our Specific Inventory Problems To give you some background, we use QuickBooks Enterprise for a mid-size retail distribution company. We rely on accurate inventory tracking daily, especially with multiple warehouses involved. Here are a few of the problems we’re seeing: Inaccurate stock levels even after running rebuild and verify. Items marked as “Out of Stock” even though physical counts show otherwise. Discrepancies in FIFO valuation across reporting periods. Difficulty syncing changes from sales orders back to inventory counts. Advanced Inventory reporting tools lagging or freezing during large data pulls. We’ve double-checked user permissions, data integrity, and even did manual inventory audits to verify counts. The conclusion: something’s off on the software side. That’s when we turned to QuickBooks Enterprise Support—but the support team didn't seem fully equipped to handle deeper inventory logic or reporting issues. Our Experience with QuickBooks Enterprise Support We submitted a case, and while support was responsive at first, most of the help was very general. We were asked to: Run QuickBooks Tool Hub (no real results). Rebuild the company file. Check for missing item receipts. Turn off and re-enable Advanced Inventory. Unfortunately, these solutions didn’t solve the underlying issues. It seemed like the support agents were reading off a script instead of truly understanding how inventory logic flows in QuickBooks Enterprise. I understand not every rep is a specialist, but it’s a bit concerning when we’re trying to run a business and can’t rely on QuickBooks Enterprise Support to resolve a critical function like inventory management. Has Anyone Else Dealt with This? If you're reading this and have faced similar inventory management issues in QuickBooks Enterprise, I would really appreciate if you could share: What kind of problems were you dealing with (e.g., negative inventory, incorrect valuations)? Did QuickBooks Enterprise Support resolve your issue effectively? Did you end up using third-party tools or inventory plugins? Were you able to escalate your case to someone who actually specializes in Advanced Inventory? We’re currently debating whether to continue troubleshooting with support or hire a QuickBooks ProAdvisor who’s more experienced in inventory-specific issues. If anyone here has gone that route and had success, please share your experience. A Few Workarounds We’ve Tried While we wait for more clarity from QuickBooks Enterprise Support, here are a few things we’ve done that helped a little: Exporting item lists into Excel and reconciling them manually with physical stock counts. Creating custom reports to catch unusual inventory behavior or ghost entries. Avoiding partial receipts and editing purchase orders after creation. Locking certain transaction types for non-admin users to reduce risk of accidental inventory manipulation. Still, these are band-aid fixes. What we need is a long-term, support-backed solution that ensures data integrity across all inventory-related transactions. Final Thoughts Inventory management is the backbone of our business, and it’s extremely frustrating when the tools we’ve invested in don’t behave as expected—especially when the support meant to back them up isn’t comprehensive enough. That said, I still believe QuickBooks Enterprise Support can be useful if you reach the right person or level of escalation. Maybe someone here has cracked the code and found a better way to communicate with them or get priority-level help? If you’ve dealt with any kind of inventory problems and managed to fix them—either with support or another method—please let us know. Your advice could save other business owners hours (or days) of stress. Looking forward to hearing everyone’s thoughts and experiences.

Hi everyone, I’m reaching out to the community because we’ve been having consistent issues with the multi-user setup in QuickBooks Enterprise. What started as a simple installation and user configuration task has turned into a frustrating and time-consuming challenge that our IT team can't seem to fix. We’ve contacted QuickBooks Enterprise Support multiple times, but the solutions provided haven’t really resolved the problem long-term. So my question to the group is: Is QuickBooks Enterprise Support truly helping anyone with multi-user setup problems, or are others stuck in the same loop as us? The Situation We’re Facing: We have QuickBooks Enterprise installed on a dedicated server and workstations set up with mapped drives. Initially, everything worked fine. However, after a recent update and some minor network changes, we began seeing the dreaded “Cannot communicate with the company file” error when switching to multi-user mode. Here are the problems we’re experiencing: Only one user can access the file at a time. Multi-user mode constantly reverts to single-user mode without warning. The QuickBooks Database Server Manager doesn’t seem to detect all files, even after re-scanning. Permissions appear correct, but workstations still fail to connect. Sometimes, switching to multi-user mode crashes QuickBooks entirely. We’ve checked all the basics: network connectivity, firewall rules, folder permissions, UNC paths, and more. Despite this, we’re still running into issues, and the inconsistency is affecting our workflow across departments. Our Experience with QuickBooks Enterprise Support We’ve reached out to QuickBooks Enterprise Support on three separate occasions regarding this issue. Each time, they walked us through the same basic troubleshooting steps—restarting services, checking the QBDBMgrN service, running File Doctor, reinstalling the database manager—but the problem always comes back a few days later. In our last session, the representative mentioned that the problem could be related to third-party antivirus software interfering with network ports. We disabled our antivirus temporarily, and it seemed to help for a day, but the error returned soon after. While the reps are polite and try to assist, I get the sense that we’re dealing with a more complex issue than their scripts cover. This is where I hoped QuickBooks Enterprise Support would offer a deeper level of expertise, but so far, it hasn’t gone beyond basic network checks. Questions for the Community: Have you successfully resolved multi-user mode issues in QuickBooks Enterprise with or without QuickBooks Enterprise Support? Are there specific server settings or Windows configurations that made a difference for you? Did anyone try reinstalling QuickBooks Enterprise from scratch, and did that work? Is there a more advanced support tier through QuickBooks Enterprise Support that offers higher-level help? We’re also considering the possibility that our network setup (running Windows Server 2019 with mapped drives and remote access users) might be part of the problem. However, this setup is pretty standard, and we’ve used it successfully in the past without trouble. Possible Solutions We’re Exploring: Using UNC paths instead of mapped drives in QuickBooks file locations. Assigning static IPs to the server and all workstations. Creating a brand-new company file and importing the data, in case the issue is file-specific. Scheduling a support session during non-peak hours to reach a more experienced technician. If anyone has tried these or other solutions successfully, we’d really appreciate your feedback. Final Thoughts: We want to keep using QuickBooks Enterprise across multiple departments, but if the multi-user issues persist, it defeats the purpose of using the software for collaborative workflows. The delay caused by single-user-only access is impacting productivity and increasing the risk of file corruption due to repeated force quits. That’s why I’m asking: Is QuickBooks Enterprise Support truly helping with these problems? Or should we start looking for third-party support or consultants with more in-depth expertise? Let’s use this thread to gather real-world experiences from other businesses. If you’ve found a reliable workaround, a helpful support rep, or even an alternate method to handle user access—please share! Everyone dealing with multi-user setup issues in QuickBooks Enterprise would benefit from this collective knowledge. Thanks in advance for your input!

Hi everyone, I’m hoping someone here has encountered (and solved) the same problem we’re currently facing. Our company heavily relies on QuickBooks Enterprise Advanced Reporting for generating custom financial reports. However, after a recent update, Advanced Reporting simply refuses to load. We've waited minutes, even up to half an hour, but it either crashes or gets stuck on the loading screen. We’ve tried several troubleshooting steps ourselves—clearing temp files, verifying company data, restarting the system, and ensuring the .NET Framework is up to date. But nothing has worked so far. That’s when we turned to QuickBooks Enterprise Support for help, only to find that getting a timely and useful response is easier said than done. So, I wanted to open this forum thread and ask: Is anyone else experiencing this issue with Advanced Reporting not loading? And has QuickBooks Enterprise Support been able to help? What We’ve Tried So Far: Cleared cached reports Ran a full rebuild and verify on our QuickBooks company file Ensured we have the latest product updates and payroll tax table Tried launching in single-user and admin mode Checked permissions in Windows and QuickBooks Despite all this, Advanced Reporting still won’t load. Sometimes we get a “waiting for data” message, other times it just hangs indefinitely without showing anything. We reached out to QuickBooks Enterprise Support last Thursday, and while the representative was friendly, they weren’t very familiar with Advanced Reporting. They escalated our case, but we haven’t heard back in several days. With quarter-end financials coming up, we’re now under pressure to produce custom reports for leadership—and this issue is throwing everything off track. So here are a few questions for anyone in the community who might know more than support at this point: Is there a known bug in the latest update that’s affecting Advanced Reporting modules? Have you received any official patches or workarounds from QuickBooks Enterprise Support? Is there a way to reinstall or reset Advanced Reporting separately without disrupting the rest of QuickBooks Enterprise? Does using an alternate admin login or company file make any difference for you? We’ve also tested on two different systems, both of which previously worked fine. That tells us it may not be a local PC issue—it could be something in the QuickBooks Enterprise installation or in the way data is structured after the latest version. It’s also frustrating that we can’t seem to find a detailed knowledge base or documentation for Advanced Reporting. This is a premium feature that’s supposed to add value, yet we’re stuck without any real-time answers—and QuickBooks Enterprise Support hasn’t followed up with a concrete fix yet. Tips for Others: If you're running into this same issue, I’d suggest not waiting too long to contact QuickBooks Enterprise Support. While the queue is often long, opening a support case gets it on their radar. In our case, we documented every step and sent screenshots, but we’re still waiting on escalation. Hopefully someone with a deeper understanding of the backend will respond. Also, for anyone who's used third-party tools or Excel exports as a workaround for broken reports—please let us know what worked best for you. We're considering building some of the reports manually for now but would prefer to get Advanced Reporting back online. Final Thoughts: QuickBooks Enterprise Support is usually our go-to for technical help, but this situation really calls for a faster and more specialized support response. Advanced Reporting is a powerful feature when it works, but without access to it, we’re left blind during a critical reporting period. If anyone has a working solution, got a fix from support, or found a better channel to reach someone who understands Advanced Reporting, please share. Let’s help each other get through this one—especially with reporting deadlines fast approaching. Thanks in advance for your help and advice!

Hey everyone, With tax season in full swing, things are getting hectic as usual. We rely heavily on QuickBooks Enterprise for everything from generating tax reports to finalizing payroll entries and reconciling transactions. While the software is great most of the time, it’s no secret that when something goes wrong, every second counts—especially during tax filing deadlines. Recently, we encountered a few glitches related to 1099 reports not aligning with vendor payments. We tried all the usual troubleshooting, but it seems to be a backend sync issue. That’s when we realized the bigger challenge: actually reaching QuickBooks Enterprise Support efficiently during this incredibly busy time. So, I’m starting this thread to ask all of you: What’s the best way to get help from QuickBooks Enterprise Support during tax season? Have any of you found a support channel that consistently gets quicker or more effective results? We all know how swamped support services can get during this time of year. Long wait times, call transfers, and generic answers can cost businesses valuable time. When you’re trying to wrap up year-end books, file taxes, and stay compliant, you simply can’t afford delays. Here’s what we’ve tried so far with QuickBooks Enterprise Support: Phone Support: While it eventually gets you to a human, the hold times lately have been close to 45 minutes. Chat Support: This seemed faster initially, but responses were delayed, and our agent disconnected twice mid-conversation. Email/Ticketing System: We submitted a case through their website, but it took over 48 hours to get a basic response that didn't fully address our concern. The issue we’re facing is time-sensitive, and I imagine many of you are running into similar delays. So let’s share some experiences: What’s your go-to method for contacting QuickBooks Enterprise Support during busy periods like tax season? Have you found certain hours or days that are better for avoiding long wait times? Has anyone used a premium or priority support plan with faster response times? Was it worth it? Are there any lesser-known tools or forums that helped resolve tax-specific issues faster than official support? We’ve used QuickBooks Enterprise for years, and while it generally meets our needs, this time of year always puts a spotlight on how well (or not) QuickBooks Enterprise Support performs under pressure. One more thing: if you’ve had a great experience with a specific support rep or method (say, remote screen-sharing sessions or callbacks), feel free to share that too. The more detail, the better—we can all benefit from each other’s trial and error. For those considering alternate options, we’re also wondering: Should we schedule a call via the support portal instead of waiting on hold? Is it worth investing in a third-party QuickBooks consultant for faster results? Are community forums like this one just as reliable for common fixes? We’re hoping this thread becomes a helpful reference, especially for small and mid-sized businesses that don’t have in-house accounting IT teams and are navigating QuickBooks issues on their own. To anyone from the QuickBooks Enterprise Support team who may be watching: your help during tax season is more critical than ever. If there are official announcements about extended support hours, dedicated tax-season staff, or self-service resources we might have missed, feel free to share them here. At the end of the day, we all just want to file accurately, meet deadlines, and avoid costly penalties. Quick, responsive, and knowledgeable support makes that possible. So—if you’ve been in the trenches and found ways to get help when you needed it most, please chime in. Your advice might just save another business owner a lot of time and stress. Thanks in advance for sharing your insights and tips on getting the most out of QuickBooks Enterprise Support during tax season!

Hello everyone, I’m reaching out to see if others are running into the same problem we are. After installing the latest QuickBooks Enterprise 2025 update, we started experiencing serious issues with payroll not syncing correctly. Specifically, scheduled payrolls either fail to process or don’t reflect updated employee tax data, leading to errors in net pay calculations and direct deposit failures. Naturally, we turned to QuickBooks Enterprise Support for help, but as of today, we haven't received any clear confirmation that this payroll sync bug is recognized or being actively patched. So the big question is: Has anyone heard if QuickBooks Enterprise Support has fixed this bug yet? Here’s what’s been happening in our system: When we attempt to run payroll, the sync process stalls indefinitely or times out. Some pay periods are missing data updates from the cloud. Tax table updates appear to be applied but aren’t reflected in calculations. Direct deposit confirmations are delayed or don’t go through at all. Error messages appear inconsistently and don’t match up to known codes. Our accounting team initially thought this was a network issue, but everything else—inventory sync, reporting, invoices—runs fine. This seems isolated specifically to payroll syncing and only began after we installed the 2025 update. We contacted QuickBooks Enterprise Support last week, and while the rep was polite and tried several standard troubleshooting steps (verify/rebuild data, run tool hub, update payroll manually), they couldn’t provide a direct answer on whether this is a widespread issue. That’s why I’m turning to the community. Has anyone else reported this to QuickBooks Enterprise Support? Did you get a case number? Has any rep confirmed this is part of a larger bug? Did they give you a temporary workaround that actually worked? We’ve already taken the following steps based on what we know so far: Checked our payroll subscription and ensured it’s active. Verified that all employees’ info is accurate and synced. Downloaded the latest tax table manually. Re-synced company data with Intuit servers. Tested in both single-user and multi-user modes to rule out permissions or conflict. Despite that, the payroll sync bug persists. For small companies that rely on QuickBooks Enterprise to run accurate payroll, this is more than an annoyance—it can result in delayed employee payments and compliance issues. I’ve seen a few threads elsewhere hinting that QuickBooks Enterprise Support might be preparing a hotfix or patch, but we haven’t seen anything officially released. If anyone has more updated information from QuickBooks or Intuit, it would be extremely helpful. This is also a good opportunity to share any alternative workarounds you might be using. For instance: Has anyone tried syncing payroll using QuickBooks in hosted/cloud environments? Are you using any third-party payroll solutions to bypass this temporarily? Have you reverted back to the previous version of QuickBooks to get around this bug? If QuickBooks Enterprise Support is actively working on this, they should ideally issue an official communication—especially since payroll is such a core function. Not knowing whether this is a one-off or a larger issue makes it difficult to plan for upcoming pay cycles. We rely on QuickBooks Enterprise for managing a lot of our business workflows, but problems like this really highlight how essential fast, accurate, and transparent support is. That’s why it’s frustrating when you don’t get a clear timeline or confirmation from support even after reporting a major functional problem. Let’s use this thread to document: When the payroll sync issue started What troubleshooting steps you’ve taken Responses from QuickBooks Enterprise Support Any working solutions you’ve discovered Hopefully, by sharing details, we can get better visibility on the problem and push for a faster resolution. Looking forward to your insights.

Hi everyone, We’re dealing with a frustrating issue that started just after installing the latest QuickBooks Enterprise 2025 update: the software crashes almost immediately on startup. No error code, no warning—just opens for a second and then shuts down. We’ve tried everything from reinstalling the program to restarting the server, but nothing is working. I’m posting here to ask: Has anyone else had this issue recently? And more importantly, is QuickBooks Enterprise Support aware of this and working on a fix? This kind of crash is a nightmare, especially when you're trying to get through payroll, invoicing, or month-end reconciliation. In our case, we’re running QuickBooks Enterprise in a multi-user setup on a dedicated server. The crash happens on all connected workstations, but oddly enough, not on the admin machine—which makes us think it’s either a permissions conflict or an issue with how the update interacts with user profiles. Here’s what we’ve already tried before reaching out to QuickBooks Enterprise Support: Restarted all systems and the local server. Verified file permissions and ensured the .ND and .TLG files are intact. Uninstalled and reinstalled QuickBooks completely. Ran it as admin, in compatibility mode, and with firewall exceptions added. Tried opening the company file from a different location. Unfortunately, nothing helped. We were able to open the software briefly in Safe Mode, which suggests some kind of background conflict or system-level blocker, but we couldn’t operate normally in that state. We’re now considering a full rollback to the previous version—but that presents its own problems and risks, especially with data conversion between versions. So here are some questions we’d love to hear input on: Has anyone reported this crash issue to QuickBooks Enterprise Support yet and gotten a clear answer? Are there any known hotfixes or patches that resolve crashing at startup in QuickBooks Enterprise 2025? Is this more likely a Windows compatibility issue, or is it isolated to the new QuickBooks version? If you’ve had success reaching QuickBooks Enterprise Support, which support channel worked best—phone, chat, or support ticket? In the past, we’ve had mixed experiences with QuickBooks Enterprise Support. Sometimes they’re great—quick response, knowledgeable reps. Other times, we’ve been transferred multiple times before reaching someone familiar with the issue. This time, we’re hoping they’re already aware of the crashing bug and can offer an immediate solution. If you're currently facing this or a similar issue, please chime in. We’d love to hear: What kind of system you're using (Windows 10, 11, server setup, etc.) When the crash started (immediately after update, after restoring a backup, etc.) Any fixes that worked—or didn’t—for you It would also help if people who’ve already contacted support could share ticket numbers or responses (without sharing private info), just so others can reference and possibly escalate using that information. The more collective visibility this gets, the faster we may get a permanent fix. For now, our team is reverting to paper-based logs and manual calculations while we troubleshoot—a situation we hoped we’d never return to. Fingers crossed this gets resolved quickly. We’re posting this not just to vent, but to try and crowdsource a path forward. If QuickBooks Enterprise Support is listening, we hope you can give this issue priority—it’s clearly affecting businesses that rely heavily on stability and access to critical financial tools. Looking forward to hearing your experiences and any suggestions you can offer.

Hi all, I recently updated to QuickBooks Enterprise 2025, and while I was expecting some new features and performance improvements, I’ve run into the opposite—everything feels slower. From launching the application to generating reports and even navigating between menus, there’s a noticeable lag that wasn’t there in the previous version. It’s frustrating and starting to impact daily operations. Before I jump to conclusions, I wanted to ask: Is anyone else experiencing speed issues with QuickBooks Enterprise 2025? And more importantly, has anyone had success getting help from QuickBooks Enterprise Support? Here’s what I’ve noticed since the update: Sluggish startup: The software takes 2–3 minutes to fully open, compared to under a minute before. Lag when switching modules: Whether it’s between Vendors, Customers, or Reports, there’s a 5–10 second delay on average. Reports are slow to load: Even simple P&L reports or balance sheets take longer than they should to generate. Multi-user mode seems affected: Team members are reporting that QuickBooks slows down for everyone when one person runs a large report. We’ve done the basics already—cleared temp files, rebuilt data, verified the company file, and even checked network performance. But the lag persists. It’s not our hardware either; we’re running the system on machines that exceed the recommended specs. That’s why I’m now leaning toward the idea that this might be tied to the new 2025 version itself—or possibly some unoptimized features. We’re considering contacting QuickBooks Enterprise Support for a more in-depth diagnosis, but before we do, I’d love to hear from other users: Are you also facing performance slowdowns after updating to QuickBooks Enterprise 2025? Have you contacted QuickBooks Enterprise Support about it? How was your experience? Did they provide any meaningful fixes or insights beyond standard troubleshooting steps? Has anyone rolled back to the previous version to regain speed? If so, how did you do it safely? Are there specific settings or configurations that helped improve performance on your end? When we reached out to QuickBooks Enterprise Support last year for a backup issue, they were helpful but it took some time to get through to the right person. I’m hoping support for version-specific bugs like these is more streamlined this time around. We’re especially curious to know if this is a widespread issue they’re aware of or something isolated to our setup. We also use QuickBooks in a multi-user environment connected through a local server, so performance is critical for us. If one workstation slows down, it causes a ripple effect across our finance, inventory, and customer service departments. It’s not just an inconvenience—it becomes a bottleneck for productivity. A few support suggestions we’re considering (and would love your thoughts on): Requesting a version-specific patch through QuickBooks Enterprise Support, if available. Asking for help with optimizing the company file or condensing old data that might be slowing things down. Running QuickBooks in a hosted or cloud environment temporarily to test performance. Adjusting user permissions or module access to reduce background load on certain users. If you’ve already gone through this and solved it—or at least improved things—please share what worked for you. It could save a lot of time for others facing the same slowdown issues. And if you’ve had a positive experience with QuickBooks Enterprise Support, let us know what channel (chat, phone, ticket) was the most effective and how long it took to get a resolution. This thread could be useful not just for current users but also for businesses planning to upgrade soon. If this is something QuickBooks is already addressing, that would be great to know as well. Looking forward to hearing your feedback and support experiences!

Hi everyone, I’m starting this thread because we’ve recently updated to the QuickBooks Enterprise 2025 version, and since then, things have been a bit rocky. We’ve encountered a few unexpected glitches—some mild, others downright disruptive—and we’re wondering if anyone else is facing similar problems. More importantly, we’re also curious about how effective QuickBooks Enterprise Support has been in helping with these post-update issues. Here’s what we’ve experienced so far: Slower load times when switching between modules (especially Reports and Inventory). Disappearing custom templates for invoices and estimates. Some users getting random sign-out issues in multi-user mode. Payroll not syncing properly, showing outdated tax table messages even after updates. One user couldn’t even open the software after the update—it kept crashing until we reinstalled. Naturally, we reached out to QuickBooks Enterprise Support, and while they were responsive in some areas, we felt that the first level of support wasn't fully aware of the 2025-specific quirks yet. They walked us through standard troubleshooting steps, but we didn’t get a clear acknowledgment that these bugs might be tied to the latest release. This got us wondering—is anyone else seeing similar issues? And has anyone had better luck with QuickBooks Enterprise Support recently? We use QuickBooks Enterprise in a multi-user setup across accounting, sales, and operations, so any delay or problem quickly impacts multiple departments. That’s why we’re trying to be proactive about this update and make sure we’re not alone in what we’re experiencing. Here are a few specific questions we’d love to get community feedback on: Have you encountered issues after upgrading to QuickBooks Enterprise 2025? Were you able to resolve them on your own, or did you need help from QuickBooks Enterprise Support? If you contacted support, how responsive and helpful were they for update-related problems? Are there known bugs or patches already released that we should be aware of? Do you recommend holding off on the update for teams that haven’t switched yet? We understand that new releases can have growing pains, but when it affects daily operations, it's more than just an inconvenience. Our concern is whether QuickBooks Enterprise Support is equipped to handle these transition periods efficiently—or if businesses like ours need to look into additional third-party support or workarounds in the meantime. To help others, we’ve started logging the issues we encounter and will be happy to share fixes if we find any. For instance, our issue with disappearing templates was solved by manually reimporting them from backups saved in an older version folder. However, that’s not a fix everyone will think of—or have available—so official documentation or acknowledgment from support would really help. If anyone has spoken to higher-tier techs or received clarity on these 2025 bugs from QuickBooks Enterprise Support, please do share. It would be great to know if some of these glitches are already in the queue for fixes or if there are temporary workarounds. Also, we’d love any advice on how to escalate more efficiently. Is there a preferred channel—phone, chat, or email—that gets better traction for version-specific issues? Let’s use this thread as a community support hub to track real-time feedback and help each other troubleshoot. After all, if multiple businesses are experiencing the same problems, it gives all of us a stronger voice when reporting the issue to QuickBooks Enterprise Support. Looking forward to your insights. Let’s get these bugs fixed and keep things running smoothly.